Maintenance and Repairs

Maintenance and Repairs

We understand tenants worry about how quickly things will be fixed and what you are/are not responsible for. We have made a concerted effort to ensure we respond quickly.

It is a key aim of ours to complete repairs in a timely manner with qualified or skilled tradespeople. Cheryl, Laura and Karen are the key maintenance and repairs team . To help, please ensure we have all your current contact details (tell us if your mobile changes!) and ensure you allow access or allow us to use a key for access and inform us if an issues returns.

The repairs procedure is quite simple.

1. Reported to our office. Tel 01229 83 11 11 (assuming your landlord does not complete their own repairs)
2. We contact landlord if required
3. We arrange a time for the trades person to call or can give them your number to call you directly if you prefer
4. We will inform you when they will be coming
5. The event will be recorded and added to the staff repairs board
6. We check with you or the trades person that this has been done but letting us know is always helpful

To help us with this firstly give us as much information as you can for example if a boiler has stopped working what is the exact issue and what is the make and model of the boiler? It is also beneficial if a contractor can call with a key for access as restricting them to a time when you will be in does unfortunately make it harder to arrange for them to visit.

If you feel a problem is not being fixed or is taking too long then please contact daryn@pclettings.com directly. He will look into any issue and get back to you.

 

Customer Comments

We have used PC Lettings for many years... They offer a comprehensive service for both tenants and landlords. Well done PC lettings team!

K.Brears

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