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All deposits for assured shorthold tenancies have to be held by a recognised Deposit agency. We use “The deposit protection service” and more information can be obtained from this website.

We can handle the registration for both tenants and landlords alike. Let only customers will just need to agree any deductions with a tenant first.

This is a very important process and failure to complete this (correctly) is likely to render your deposit useless as tenants can easily sue if you do not complete the required paperwork and procedures correctly. We ask for a deposit equal to a 5 weeks rent and we have to send this to the Deposit protection service within 14 days of receipt. They send both the tenants and our office a unique  deposit number.

At the end of any tenancy (once we have seen proof that final utility bills and rents have been paid) we agree any deductions with the tenants and then the DPS will refund the remainder to the lead tenant (specified at the point of application). If we cannot agree which is rare, then the DPS can arbitrate on behalf of both parties.

Tenants should know that really this is in their favour but that deposits are only used when necessary. If you live in a house for any length of time then it’s quite common for mishaps to occur for example a stain on a carpet. If there are items to be charged we can obtain quotes first but any deductions are merely an expense of time for us and a pre-move out check (before the final inspection) is available free of charge to highlight any possible deductions, thus allowing you to do any work yourself if need be.

We will check a thorough inventory with you at the beginning and at the end of the tenancy. It is always our intention to return the full deposit quickly if possible and ensuring the house is clean and tidy will always help. Landlords are much less likely to let small things go if the oven has been left in need of a clean.

Neither the landlords or us as agents want to make any deduction from a deposit we would much rather a full return was possible.

Customer Comments

We have used PC Lettings for many years... They offer a comprehensive service for both tenants and landlords. Well done PC lettings team!


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